Viber Business Messaging: How To Use It For Better Customer Retention?

Many business owners implement customer support and sales inquiry solutions solely based on technology; however, a critical component of marketing, namely customer experience, is overlooked. Let me explain how Viber Business messaging is improving customer retention.

Let’s face it: whether you’re a business owner or a customer looking for services or products, you’ve probably encountered a situation in which your inquiries went unanswered. Sometimes responses from messaging chatbots that have a lot of options but none of them are what you’re looking for. Or perhaps it is your unanswered emails. You will be put on hold if the company has an agent. Sometimes the call is transferred to another department, requiring you to repeat your inquiry or in the worst-case scenario, you may be disconnected!

Believe me! To say the least, this is vexing, and it does not inspire feelings of loyalty to the company’s brand!

Customers do not want to be placed on hold for an extended period of time while waiting for a response. They want their queries to be addressed and expect responses in the quickest way possible. It’s the customer experience and quality of service that drives business sales.

Sparrow SMS’s new Viber Business Messaging service addresses your need for a reliable customer service provider while also improving customer satisfaction.

How does Viber Business messaging enhance better customer service?

Viber bulk messages include a trustworthy and interactive platform. This communication model corresponds to the preferences of today’s consumers, who expect to be able to communicate with businesses through the communication channels of their choice when it is convenient for them. The key is to manage the customer’s expectations.

Now, let me tell you how you can use Viber Business messaging

1. Using personalized messages with the right CTA buttons

Customers and clients appreciate engaging content, which is content that is relevant to their wants and needs and that they can connect with. Customizable text is available in Viber business messaging. It is marked with a blue tick, indicating that it is genuine and trustworthy.

With verified business logos and brand names, Viber builds customer trust. Customers are directed to your company’s website by Call-To-Action (CTA)buttons. And, using eye-catching images and videos can help customers and clients make phone calls. You can see who clicked on the call-to-action button and whether your messages were delivered.

Sparrow SMS’s Viber Business Messaging tool allows you to communicate with your clients in real-time and ensures a higher customer reach from a single business interface.

2. Viber Push Alert System

Viber Business Messaging notification can help your business to send push alert texts. The notifications are a great way to grab the attention of customers as well as inform people about important messages. These Viber bulk messages alerts have a higher reach than regular SMS.

3. Viber Bulk Messages

For sending bulk SMS, you can use the Viber Business messaging service. It’s very simple and straightforward. However, in order to reach your desired audience, you must enter the correct numbers.

4. Schedule your Campaigns

Viber Business messaging is a versatile communication tool for your company. Viber SMS Fallback ensures that your messages are delivered. Even if your users are not connected to the Internet, they can still receive SMS messages.

Sparrow SMS is the official Viber partner in Nepal, we can help your business get a blue-ticked Viber business account.

If you want loyal customer acquisition, Sparrow SMS can help you reach the desired customers faster.

Thinking of trying Viber Business Messaging today? Contact us at 01-5522942 | 9802005007/08 or email us at marketing@janakitech.com.

We will help you with the verified Viber business account and Viber Business messaging.