Nowadays, every marketing trend has been changing with the changes in technology. No business needs to visit prospects and customers in person and influence them to engage with your industry. All thanks to SMS short codes that have made setting up an SMS campaign in just a few clicks. SMS quiz contest is a very quiz and engaging SMS campaign to grab the attendance of your customers and visitors. Setting up or running an SMS quiz contest is just a matter of five minutes. All you need is a keyword to run a contest. Let’s check out the steps to create SMS Quiz Contest so simply: Step1: Just register yourself in our SMS service clicking: sparrowsms.com Step2: Talk to our representatives to activate your account and payment procedures. Step3: Now, go to Incoming option and select Campaign. Step4: Then select Create Campaign. First, give a name to the campaign. Add a new keyword to your account like QUIZ Then add sub-keywords as A, B, C, D. Select the module (auto-responder) provided to you. Step5: Click Advanced Option. Add Start Date from when the campaign has to be run. It is a compulsory option. Also, add End Date to set an end date to the campaign. However, it is optional. You can set an auto-reply to thank your participates. Step6: That’s it! Now publish your keyword and short code number to your viewers. e.g. “When was Sparrow SMS initiated? A-2015, B- 2010, C- 2009 or D-2013. SMS QUIZ <space> <Your option such as A/B/C/D> and send it to 35001” Step7: Now it’s the result time. Once the contest is finished, go to Reports and check all your incoming messages. Step8: Click on Export and results are there in your hand with the mobile numbers and answers. That’s it. If you are also thinking of setting SMS quiz contest, Call us now, 9802005007/08.
SMS is ruling over all the top marketing tools nowadays. All because of its instant, simple and actionable. It’s effective for a business not only because people receive them in their personal device but they actually read them straight away. Setting SMS reminder for your clients helps them grab the discount, events or services that you want to offer. It fits for all sort of businesses like a retail store, medical institutes, hotels, restaurants and so on. SMS reminder has proven to be a fantastic way to remind customers for appointments or upcoming events and offers. This directly helps to convert more business and thus higher returns. Let’s figure out some bizarre tips to boost the power of your SMS reminders: Send it 24-48 hours in advance SMS is instant and people also read it as soon as they get it and act on it immediately. If you send SMS reminder before a week, your customer will have one single week to forget it. So, it’s best to send 1 or 2 days prior to the appointment or event. Sending SMS reminders just before the date will give you and your customer’s time to act upon it. Write straight to the point People get confused if you include misleading information in SMS reminders. SMS reminds should be simple and to the point. Including no more than DATE, TIME and LOCATION (Link to Google map) is necessary. Make sure you don’t go over 3 SMS to remind your customers. Brief but personal As mentioned in the previous point, SMS should be brief and short. You should create content without going overboard with the number of characters. The personal touch in SMS further helps your customer to engage with you and hence retains your customer. For example, Hi Manisha, Just a reminder your next appointment with Dr.Santosh Niraula, 5 Nov, at 3pm.For details call us on 9802005007. Call to Action Every time you should tell your customer to get back to you with a final answer either they want to join your event or not. This will raise the attendance rate dramatically. Including CTA in SMS like “confirm by clicking this link” or “to confirm call XXXX XXXX” work wonders. Sparrow SMS is providing Bulk SMS and SMS Gateway API services for more than a thousand clients yearly. You can send SMS reminder using bulk SMS or integrating automated SMS gateway to your booking application. If you are also thinking of such services, feel free to contact us at 9802005007/08.
No matter how streamlined your product or service is, your customers will always have some queries about it. You have to prioritize those queries on the basis of its seriousness. As SMS is one of the fastest ways to answer customer queries, most adults consider that valuing their time is the best way to provide a good customer experience. Customers don’t like talking on the phone- but they do like texting. They want immediate and personalized replies to their queries as they are busy in their own routine. Here are five ways to help your customer support team to simplify your supports and follow-ups with customers. #1 Instant Support Replies If you are selling some products that require some installation work, you can expect a lot of incoming questions. The queries might be on setups and installation hassles. SMS works as the best solution to sustain a convenient and fast conversation. So, as soon as you sell your product, make it clear that customers can text your business for customer support. Customer support via bulk SMS can make it likely that they’ll follow through your instructions—and enjoy your product to the fullest. #2 Reduce Dilemmas with Troubleshooting Customers get frustrated if they have difficulty getting your service or product to work as expected. They too don’t like to get involved in tedious phone conversations and multiple holds to figure out where their product is going wrong. So, in order to eliminate this long and painful troubleshooting processes, text-based customer support line give them the good surprise of their lives. Business texting lessens the troubleshooting trouble and makes it a more streamlined and great experience. #3 Soothe Conflict Resolution When a conflict occurs, a quick response is absolutely essential. You should quickly respond to your client as soon as your customer text in their issue. But remember, texting can be tricky when dealing with a disappointed customer. You should select smart and convincing content to settle the calmness. But then again never give them fake consolation, this will further create a serious issue. #4 Regulate Responses Whether your support SMS content is on troubleshooting, resolving conflicts or any cases, it’s important to convey your brand tone in your message content. Texting with certain style guidelines is important. But in case if your customer issue is unique, responses cannot be completely uniform. Still, you can make sure that most of the messages your team sends out are similar in tone by creating template messages for common responses to customers. SMS templates can be easily personalized and ensure your team’s initial responses fast and on-brand. #5 Simplify Final Follow-ups The job of support officer does not only limit to successfully resolving an issue and winning a customer’s goodwill but still, there is plenty of opportunities to let your customers know that he or she is a valued. After you have resolved the issue, you can schedule a message to be sent later after few days. You can ask whether the product is running smoothly after the issue or if your customer is satisfied with the conflict resolution. Every business wants to have a great customer support team providing faster and most convenient service to their customers. To make the process easy and successful, talk to us about setting text SMS for your business today.
“How much will it cost?”- The question every business owners and marketers ask each SMS provider company. Cost is the main determining factor that directly affects the purchase of any products or services. In the presence of all giant free instant messenger platforms such as WhatsApp, Skype, Facebook Messenger, Snap chat and so on, one will wonder why you should pay for an instant messaging tool like SMS. Let’s make clearer why you should pay for SMS, rather than using a free instant messenger: Not everyone has an instant messenger app: You will first make sure your receiver has an instant messenger app installed in their cell phone handset. But there is no assurance that all the recipients that you send your message have the application installed. This results in an unknown delivery rate. You can’t be sure who received your text message and who didn’t. Everyone can receive SMS: SMS is a simple, easy and instant way to communicate your message. Sending text bulk SMS to your customers don’t require to install any sort of application. As the message box is primarily integrated in any kind of cellphone, every cellphone is capable of receiving a text message. Through Bulk SMS, you can instantly send a text message to your customers in seconds. It does not require any installation or authorization from customers end. Greater Reach: You can be assured that every single valid mobile number on your contact list will be able to receive your message with 98% of response rate. So, you can create great content and leave the rest to your SMS. The best part is even the recipients that do not have the latest cellphone handset will successfully receive your message. Investing a few amounts for a message is worth it. If you also want to increase your ROI, click HERE and experience the power of bulk SMS!