Many business owners implement customer support and sales inquiry solutions solely based on technology; however, a critical component of marketing, namely customer experience, is overlooked. Let me explain how Viber Business messaging is improving customer retention. Let’s face it: whether you’re a business owner or a customer looking for services or products, you’ve probably encountered a situation in which your inquiries went unanswered. Sometimes responses from messaging chatbots that have a lot of options but none of them are what you’re looking for. Or perhaps it is your unanswered emails. You will be put on hold if the company has an agent. Sometimes the call is transferred to another department, requiring you to repeat your inquiry or in the worst-case scenario, you may be disconnected! Believe me! To say the least, this is vexing, and it does not inspire feelings of loyalty to the company’s brand! Customers do not want to be placed on hold for an extended period of time while waiting for a response. They want their queries to be addressed and expect responses in the quickest way possible. It’s the customer experience and quality of service that drives business sales. Sparrow SMS’s new Viber Business Messaging service addresses your need for a reliable customer service provider while also improving customer satisfaction. How does Viber Business messaging enhance better customer service? Viber bulk messages include a trustworthy and interactive platform. This communication model corresponds to the preferences of today’s consumers, who expect to be able to communicate with businesses through the communication channels of their choice when it is convenient for them. The key is to manage the customer’s expectations. Now, let me tell you how you can use Viber Business messaging 1. Using personalized messages with the right CTA buttons Customers and clients appreciate engaging content, which is content that is relevant to their wants and needs and that they can connect with. Customizable text is available in Viber business messaging. It is marked with a blue tick, indicating that it is genuine and trustworthy. With verified business logos and brand names, Viber builds customer trust. Customers are directed to your company’s website by Call-To-Action (CTA)buttons. And, using eye-catching images and videos can help customers and clients make phone calls. You can see who clicked on the call-to-action button and whether your messages were delivered. Sparrow SMS’s Viber Business Messaging tool allows you to communicate with your clients in real-time and ensures a higher customer reach from a single business interface. 2. Viber Push Alert System Viber Business Messaging notification can help your business to send push alert texts. The notifications are a great way to grab the attention of customers as well as inform people about important messages. These Viber bulk messages alerts have a higher reach than regular SMS. 3. Viber Bulk Messages For sending bulk SMS, you can use the Viber Business messaging service. It’s very simple and straightforward. However, in order to reach your desired audience, you must enter the correct numbers. 4. Schedule your Campaigns Viber Business messaging is a versatile communication tool for your company. Viber SMS Fallback ensures that your messages are delivered. Even if your users are not connected to the Internet, they can still receive SMS messages. Sparrow SMS is the official Viber partner in Nepal, we can help your business get a blue-ticked Viber business account. If you want loyal customer acquisition, Sparrow SMS can help you reach the desired customers faster. Thinking of trying Viber Business Messaging today? Contact us at 01-5522942 | 9802005007/08 or email us at marketing@janakitech.com. We will help you with the verified Viber business account and Viber Business messaging.
Sparrow SMS and Rakuten Viber partners to reach millions of people in Nepal. Viber Business Messaging is an incredibly popular customer communication tool in Nepal. Let’s dive right into details! “Why choose Viber business profile for company branding over other platforms?” I want to make money out of my products and services, not messaging channels about life and weather.” But here is how you can use the Viber Business Messaging platform for benefiting your business, Viber Messaging for Business enables businesses to communicate with customers by using their phone numbers. It utilizes automated messaging that can help in connecting to a customer support platform in messaging customers manually. Large corporations typically use it to send a large number of transactional messages, such as user authentications and status alerts. Killer Features of Viber for Business 1. Encrypted message default In the present digital world where companies are struggling with data protection and security, Viber ensures data security. Viber allows you to communicate in real-time in a variety of ways. It has end-to-end encryption transmission by default. Viber also protects your data by encrypting video clips, text messages, audio clips, and other types of data. The customer information is not stored on Viber servers once it is delivered. It also allows users to share their current location with their contacts. 2. SMS Fallback The amazing thing about Viber Messaging in Nepal is that when there is no internet connection, SMS is used as a fallback. To elaborate, Viber switches to SMS, ensuring your messages get delivered on time. You get a guaranteed message delivery. Viber’s SMS fallback option allows businesses to send messages directly to their target audience via Viber. Each brand can create its own Viber business profile and send bulk or personalized campaigns to users in real-time. If you have contacts who are not on Viber, you can easily send your messages in the form of SMS using the SMS fallback option and ensure that they reach all of your contacts. The integration of Viber for business is easy. You can send reach-text Viber messages in Nepal through a Viber web interface or Viber messaging for business API. 3. Viber Web Interface You can send simple and easy marketing campaigns through Viber Web Interface. If you are interested in bulk sms do give a try our Sparrow demo account for free bulk sms service. 4. Viber messages for business API Viber business messages API integrates to direct database integration for messages triggered by specific user actions or events. Not clear? When you are involved in any online transactions or log in to a particular platform, you get four or six-digit codes within a couple of seconds, that’s what we call OTP. With Viber API you can allow users to receive OTP. You can send transactional messages via Viber. Using Viber for Business in Nepal If you are someone looking for conversational commerce and marketing opportunities, Viber messaging is the best fit for one-to-one personalized messages. Viber helps you to analyze your customer journey to enhance the customer experience. Viber Business messages are extremely cost-effective because brands can only pay for Business messages that are delivered, as opposed to those that are simply sent out. Viber bulk messages help in delivering detailed information about your product or services with eye-catching content i.e images, links, video, voices, and more. Customers get to know about your marketing campaign before your competitor’s campaigns. You can send details about coupons and promotions. Types of messages Viber provides businesses with a blue tick, a dedicated profile that supports one-way communications. 1. Promotional Messages In case you are wondering what are Viber promotional messages, it is the type of text that has rich media such as emojis, images, Call-To-Action(CTA) buttons, and more. These are built in the same way as all messages for Viber, but these use the promotional label in the web interface when creating Viber bulk messages. 2. Transactional Messages Viber Transactional messages allow you to notify customers about updates on changes or any important messages such as account charges, booking confirmations, feedback, etc. It can be one or two ways to allow your customers to respond for further action. Now that you’ve read this far and are wondering about Viber messaging service provider in Nepal, you can try the Sparrow SMS service, the official Viber partner in Nepal. For details, Email us at marketing@janakitech.com Contact us at 01-5422901 | 9802005007/08 For more updates on Sparrow SMS, do follow us on our official Facebook Page, Instagram, and Linkedin.
Sparrow SMS officially launched Viber messaging service in Nepal on March 21st, bringing customers and marketers together in one place. Sparrow SMS, the leading VAS service provider in Nepal, partners with Rakuten Viber to provide Viber Business messaging service in Nepal. In Nepal, we have seen an increase in the number of young, tech-savvy people in recent years. Furthermore, with the increased penetration of Smartphones, we find a large number of people using Viber as a communication medium. Most importantly, marketers use Viber messaging in Nepal to find marketing opportunities. For the people who are new to Viber marketing in Nepal, Viber Marketing connects with a specific audience through Viber. It falls under the category of social media marketing, and it allows you to reach out to your customers and clients immediately. It is thought to be an effective way to connect with customers on a more personal level and to gain a better understanding of buyers’ journeys. It provides insights to help you understand and serve your customers’ and clients’ needs. Over 10 million Viber users are estimated to exist in Nepal. You can see how you can use Viber to reach, engage, and communicate with such a large audience. The majority of businesses in Nepal already use Viber bulk messages to leverage sales. Viber Messaging in Nepal Sparrow SMS Messaging System and Viber Business messaging service offer a user-friendly dashboard that does not require any technical knowledge, making it business owners easy to organize messaging campaigns. Now, by using Sparrow SMS and Viber Business messaging, businesses, institutions, enterprises, and organizations can connect with their clients and customers with specific types of Viber bulk messages including SMS and in-app push messages. Enterprises can promote their offers to over a million people residing in Nepal. You can use the Sparrow SMS dashboard to generate real-time campaign reports, track the progress of marketing campaigns, and ensure that Viber bulk messages are delivered correctly. With Viber messaging service in Nepal, you have more freedom in how you deliver messages. In contrast to SMS, which has a character limit of 160 characters, you can send up to 1000 characters. You can use various types of messages, such as stickers, links, eye-catching images, and CTA buttons, to inform your customers about your company’s brand, services, and products. The fact that you are charged for delivering Viber bulk messages differentiates Viber messaging from other marketing channels. And, even if the internet is unavailable, your message will be delivered. All calls and messages in Viber are encrypted end-to-end by default. For details, Contact number: 01-5522942 | 9802005007/08 Email us: marketing@janakitech.com
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