Have you ever needed to send Viber Message broadcasts in bulk? Here’s some excellent news for you! You can customize your broadcasts and send them to anyone you want, which may include your clients or customers. So, let’s dig a little deeper into the bulk Viber messaging. But first of all, you should know about the Viber broadcast. Viber broadcast is the feature of the platform to send bulk messages instantly. Businesses and corporations can send messages through the Viber app or the Viber Business Message account. Viber Broadcast with Viber APP With the Viber app, you can directly broadcast your messages or content directly from the app itself. The contents such as text, images, videos, call-to-action buttons, and much more can be easily sent through the app. However, to send such messages the account must have the recipient’s numbers saved on the device. Also, the account does not contain management tools such as tracking and reporting. Other features such as setting audience, and scheduling broadcasts won’t be accessible in the app. The free feature can be able to send only to 50 contacts. So, it won’t be feasible to use it to send to huge contact lists. For that, the Viber Business Message account is a better choice for companies. Viber Broadcast with Viber Business Message Account Viber Business Message accounts can be used for business purposes. Viber users need to subscribe to the Viber Business Message account for conversational messages. With Sparrow SMS, you can get integration with your own Viber Business Message, from which broadcasts, bulk promotion, and other management tools can be easily accessed. Features of Viber Business Message of Sparrow SMS With a Sparrow Viber account, you will be able to access the following services: Viber Compose On the dashboard, you can send transactional messages as well as promotional messages. Under the Transactional section, message content can be sent up to 1000 characters including the emojis to the recipients. You can either include the receivers’ number or create a contact group as well. Whereas, with the promotional messaging section, message content, images with URLs, and buttons can be included. These can be sent to an unlimited number of recipients and contact groups. Business Message these messages can be scheduled or sent immediately after creating the campaigns. Credits Consumption Another feature is the credit consumption report. With this, you can enable the start date and end date and acquire credit consumption. You can get information on your available credits and credits used while creating different campaigns. Campaigns Report Under this section, you can access the report of your campaigns. You can filter your messaging type i.e. transactional and promotional messages. Also, you can filter according to the status of your campaigns, pending, predispatch, dispatched, and queued. Moreover, exporting option is also available with the campaign reporting tab. Token Management We provide Viber API to integrate your apps and website. You can generate tokens with token management and also create different tokens for different users. You need to specify a name, and description and assign it to users accordingly. Contact Groups With this section, you can easily segregate your audience list by providing different group names. You can upload phone numbers in excel format, saving you time. You can also manually assign different sender Ids to different contact groups. Benefits of Viber Broadcasting with Viber Business Message The first advantage of sending Bulk Messages with a Viber Business Message account is that you will be able to broadcast to an unlimited amount of users. With the Sparrow SMS dashboard, users can get receive promotional or transactional notifications from the brand. Management tools such as broadcasting, audience segmentation, and targeting can be accessed with the integration of the System. In terms of content messages, Viber mass messaging can have images, links to websites, and messages. The broadcast can also be scheduled for a future time and date. The feature can greatly enhance the user experience for informing their clients or customers about upcoming events or programs. With Viber Business Message, brands can easily create and manage their Business Message account, design interactive menus, and implement features such as data collection through contact groups. Viber Business Message also provides businesses with access to analytical data, which can be used to improve the customer experience. Comparison: Using an App or Viber Business Message Account for Broadcasting For a more precise understanding, we have narrowed down the difference between an app and Business Message accounts through the following table. Viber APP Viber Business Message account (Sparrow SMS) Limit up to (50 contacts) Unlimited number of recipients Basic features Advance Features No management Tools Management tools such as contacts, audience segmentation, token management No tracking Campaign Reporting and tracking Useful for small businesses Appropriate for medium to large-scale businesses. Viber Broadcasting is a great way to stay connected with clients and promote products and services. In comparison, Viber Business Message is a better value addition to any business messaging marketing. With more advanced features and tools Businesses will be able to fully automate their communication and marketing strategies. If your business needs a Viber Business Message account and integration, Give us a call at 9802005007 or request a quote by clicking here.
SMS API (SMS Application Programming Interface) is a way for companies to send and receive SMS messages through their own software and systems. Businesses using SMS APIs to automate communications with customers and leads help reach and track the potential more efficiently. System tracking and custom application reminders can reduce the communication gap between the customer and the business. The SMS API system has become a valuable tool for businesses looking to improve lead acquisition and sales efforts. It can also be used to track and measure the performance of lead generation and sales campaigns, allowing businesses to identify areas for improvement and optimize their marketing efforts over time In this blog, we’ll explore different ways to maximize the lead generation of these using the SMS system. Read Also: Bulk SMS campaigns : Things to know before starting your own campaign How can the SMS API help generate leads and maximize sales? Improved communication: SMS APIs allow businesses to communicate with prospects and customers quickly and conveniently. This increases engagement and keeps prospects interested in your business. Most customers require sudden communication and replies from the business. This communication helps to improve the customer relationship and helps to increase returning buyers. Personalization: SMS APIs allow businesses to personalize their communications, making them more likely to convert to sales. Most of the raw leads can be converted into marketing qualified leads with personalized messages. The customer’s trust can be gained with the right marketing strategies. Automation: SMS APIs can automate messages and campaigns to the targeted audiences with promotional offers. Sending the right message at the right time is one of the essential efforts for marketing. Automation messages can make it easier for businesses to track and close deals. A/B testing: APIs can be used to conduct A/B testing to determine the right messaging strategies for generating leads. This can help to optimize your messaging and improve the performance of your sale or marketing campaigns. The A/B testing can be done for different audiences and demographics. Mobile-first approach: With the increasing usage of mobile devices, it is important to consider a mobile-first approach to marketing. Reaching potential leads on their mobile devices and engaging them with your brand is one of the effective ways to sales generation. Conclusion A surprising amount of businesses are still unaware of what SMS has to offer, especially when this technology is so readily available. In order to make the most of SMS through your business, you need to know what makes the most sense for your business and the customers you want to reach. This way, you can build a plan that guides how you will use the new technology in your business. For SMS API integration, please contact us at 9802005007/11 or email us at marketing@janakitech.com.
Online security is paramount to protect your digital identity and keep your personal information private. One-time password (OTP) SMS is a method that provides strong security by requiring you to receive a one-time password sent via text message every time you enter a specific password. In this article, we will explore how this feature can help maximize the security of your online accounts and offer some tips for using it effectively. With the rise of online banking and the influence of mobile devices on financial transactions, many people are incorporating OTP SMS into their daily routines. Another advantage of OTP SMS is that it provides additional protection against unauthorized access to your accounts. Even if someone else has obtained your password, they will not be able to log in without also having access to your phone. This makes it much harder for attackers to gain access to your accounts and steal sensitive information. There are a few things you can do to maximize the security of your accounts when using OTP SMS: Enable OTP SMS on all of your important accounts. This includes financial accounts, social media accounts, and any other accounts that contain sensitive information. Use strong and unique passwords you can remember for your accounts. This will make it more difficult for attackers to guess or crack your passwords, even if they have access to your OTP SMS codes. Don’t share your OTP SMS codes with anyone. Treat them with the same level of security as you would your passwords. Keep your phone secure. Use a screen lock or biometric authentication to prevent unauthorized access to your phone. Be cautious when receiving OTP SMS codes. Make sure you are expecting a code before entering it, and be wary of suspicious messages claiming to be from your bank or other financial institution. In a nutshell, OTP SMS is a great option for online users looking to add extra security measures to their online accounts. It is beneficial for accounts that don’t have two-step verification capabilities. By using OTP SMS, you can help ensure that your funds are more secure from unauthorized access..
Customer support is an essential aspect of any business, especially in the digital era. With more people active on social media and email, businesses have to up their game and provide a better customer experience. While most companies are still relying on phone call customer support or email responses, a growing number of customers are using text messaging apps as part of their communication strategies. Viber business messaging provides a compelling customer experience with various features and builds brand loyalty. Viber for business is easy to use making it accessible for companies to communicate with their customers. To fully satisfy customers, they need to be dealt with in real-time and quickly. Audience interaction provides a greater reward for the companies and positive feedback to the business on the web as well. Viber for Business for Customer Support 1. Engage the audience and support them on their purchasing journey Promotional business messages can be used to reach out to cold, warm audiences to make them aware and engage with the brand. The fun and interactive messages can help build relationships with the relative audiences. The features such as conversational messages and chatbots can be used to entertain the audience’s quarries and questions. 2. Properly manage orders and deliveries Transactional messages are the perfect messages for making customers informed about their orders and deliveries. The popup notifications on their mobile devices can make them assured and gain trust in the brand. Here are some methods you can use to send messages to clients: Automated purchase confirmation messages: With Viber’s transactional message feature, you will be able to notify the buyers about their payment, and the order is processed. Track the deliveries Viber can let the buyers that if their orders are still pending or have been processed already. Automated and personalized messages can be used to make customers updated about the products’ status. Contact buyers regarding issues in their order Sometimes due to different issues, there may be delays with the delivery or with the product itself. In such cases, you can easily reach out to the customers and resolve the issue. Viber enhances the process of ordering, processing, and delivery of products, providing a better experience for the customer. The conversational messages between you and the customer provide brand loyalty. With Viber, customers can stay in touch with the brand and can resolve their issues quickly and efficiently. 3. Provide post-sales support As a brand, you always want to make customers feel appreciated, even after the transaction. Hence, post-sales support is a great way to show customers that you care about them. The post-sales experience is also a good time to cross-sell and upsell. On the basis of your business industry, you can keep the customers engaged via promotional and conversational messages. Customers love deals, and discounts and expect them from their favorite brands, with Viber business you can increase customer engagement with promotional messages. 4. Collect Customer Feedback Customer feedback is one of the most important aspects of the business. It helps in proper business planning, promotion, and other marketing. Viber is a great platform to get feedback to improve your business performance. You can proceed with the simple survey by sending mass messages and asking them for filling up the form. Another form of collection feedback can be by asking them for google reviews on your business. The reviews and ratings greatly help in building trust for new customers. Why Sparrow SMS for Viber Business? Sparrow SMS is the official Viber partner based in Nepal and the leading VAS service provider in Nepal. With 12 years of experience, we are able to provide the best Viber Messaging Services to our clients. For Viber Business Messaging, Bulk SMS, SMS API, and other SMS marketing services, Please fill up the form here. Contact the Sparrow SMS team via marketing@janakitech.com or reach out to us at 9802005007/8.