Bulk SMS for increased brand loyalty? It’s really too easy to find your competitors in just a few seconds. In this case, building your brand loyalty in customers is a great challenge. One bad social gaffe can lose your customers quickly. Brand loyalty comes from good customer experience and a positive relationship with your customers. Bulk SMS can be the best way to reach out to your customers proactively. This makes loyalty a bit easier to achieve. With the high response rate of SMS, it gives you the opportunity to retain a relationship with your customers. Never forget that personal relationship can make a big difference in whether your customer stays with you or jump out to your competitor. Let’s see how you can build brand loyalty through Bulk SMS: Target your customers First, this is to get a prospects database. Your customers have to opt-in to receive SMS alerts. The best way to get more subscribers is to grab their attention when your soon-to-be customers move around your brand. For example, Retailers and restaurants can publicize their discounts and offers on their windows with a call to action to send a text to get some discount. Type OFFER and send an SMS to 35001. Also Read: How to Build a Database for your Bulk SMS Marketing Campaign in Nepal After-sales follow up Your job is not just to sell the product. Customers don’t only pay for the product but the experience. After your customer makes any purchase, you can just send a simple text asking how it’s working and if they need any help and support. Always keep in mind that customer loyalty is built on relationships, not sales. Enhance Customer service If you have to deal with thousands of customer support call daily, it’s the best time to use an SMS customer service strategy. This will strain off overworked call center employees and maintain a good relationship with your customers. Give your Customers a Voice Customers want to be heard. Creating a 2-way communication channel will help to improve the product experience. Always feel free to ask your customers for feedback on your product, complaints, idea, concerns and so on. Participating your customers in making your business better will make them feel like their concerns are being heard. This actually gives them a good experience, thus build loyalty to your brand. Also Read: Create an Effective Customer Survey with Bulk SMS Maintaining Contact You don’t need to send a text every day to maintain contact with your customers. But, you should contact them at least once a month to remind them you exist. Keeping regular and personal contact will help to increase your brand loyalty. The best-proven example is to send a ‘Happy Birthday’ message to your customers. Customers are looking more than just a product. They pay for a great experience. Bulk SMS can enhance customer service levels and leave an everlasting impression on your brand. If you have any questions related to Bulk SMS in Nepal or would like to discuss setting up an account, feel free to Call/WhatsApp: 9802005007/08. We’re always happy to help.
NEB grade 12 examination 2076 has been started for today, 15th Baisakh, Sunday. In the press conference held on Friday, National Examination Board (NEB) inform that all regular and supplementary examination of general and technical students will be held on Sunday till 26th Baisakh. Likewise, the NEB grade 11 examination will be started from 29th Baisakh, 2076 to 7th Jestha, 2076. In the NEB grade 12 examination, 4 lakh 28 thousand 52 students will be participated out of 4,101 colleges. Whereas, 5 lakh 8 thousand 4 hundred and 94 students in Grade11. According to the NEB, Manang district has only 51 students to give the examination which is the lowest one. Kathmandu has the highest number of students attending the examination. 71 thousand 5 hundred 27 students in Grade 11 and 62 thousand 5 hundred and 88 students in Grade 12. A total of 1,107 examination centers have been set up in Nepal. Out of which, the maximum number of 122 centers in Kathmandu district and the minimum number of centers in Manang and Mustang district has been determined. Special arrangement has been made to provide low hearing, visionless or dull mindset or other disabled students as in past years. Similarly, the board has made provisions for examiners who are in jail or child custody.
All the people working in a sales force or inside sales of any organization must be familiar will one omniscient problem, Dead Leads. Yes, it is a huge dusty pile of prospects that remains on our CRM. There might be various reasons behind failing in converting clients. Some reasons are like, the prospect not initiating in making contact with the salespeople in the first place, a sales representative failing to engage them, lack of humaneness in communication and other sister reasons. According to research by Act-On, 80% of the dead leads can be converted by nurturing leads and through creative and intellectual efforts. Here are some of the tips we use at Sparrow SMS that can help you grab your dead leads too. Pin the Pain Point Dive straight to the problem, fragment it and throw light over it to find the points that pain them. The very first time when a prospective customer land onto the sales force, you should make sure not to make the meeting product-centric. Instead, you can have an enlightening conversation regarding your product or services and how it can benefit their business. This will open up space with your customers and not let them clog in the CRM dead list making you able to identify and pin the pain point. Hawk-eye the Graphs they Plot Scan through all the existing dead leads list and filter out the quality leads to whom you can reach out first. You can now reach them through their social media posts, blogs, company website, and others and make yourself up-to-date with prospective lead’s company activities. Every activities and event is a chance for us to reach them. You can trigger their every event like a new branch opening, sales offers, change in location, management notices, etc. You can engage them with a mail with a congratulatory note, following with the question regarding if they are in need of any of the services. This would make them feel that they are held important and also may convert into a seller. Close with Closure-giving Content Every business wants to boost their sales volume but they are not ready to adopt a new marketing channel until they confirm that works. They want to check if any of the similar businesses are using it and what benefits they are getting. Now that you know the pain point of the prospect, you can prepare a crisping and engaging content for each prospect depending on their needs. You can explain how one has tried to resolve the problems using your product. Sell them the experience rather than the product itself. Dose in Humor Once in a While You can sprinkle some humor to add more color in the online conversations. This pays a lot in re-engaging a customer. Here’s the template… Hey Tina, It’s been long I haven’t heard back from you and that tells me one of three things: You’ve already chosen a different for this, and if that’s the case please let me know so I can stop bothering you. You’re still interested but haven’t had the time to get back to me yet. You’ve fallen and can’t get up. Please let me know which one it is because I’m starting to worry… Thanks in advance and looking forward to hearing from you. This approach is proven to have a 50% response rate. Simply Make Them Feel Warm With the help of Google analytics, social media posts, blog posts, and other channels, the Salesforce team can collect the data and send them relevant Bulk Text SMS. You can use different striking phrases and lines to re-engage cold deals. Here are some examples: We’ve missed you! ? We’re still waiting for you to respond Hello, is anyone there? Say something, I’m giving up on you Their name! Deals only for you Tell about Something New If you have any new features or update coming up, you can simply post blogs, send newsletters and emails promoting your features and updates. This will give you a reason to reach out to failed leads. You can ask them if they need your new features and updates or you can simply explain what it is and how it can help their company to improve business communication. This is the most effective way to generate organic leads from dead ones. Find a Different Route In the corporate market, it is always preferred to reach one or more party to sign the deal off. So, you can influence the work colleague or senior authorities of the cold lead with an email or text message. Here’s an example for the same Hey, This is Niraj here, We have had made contact with Hari once about our Bulk SMS services, but then we couldn’t reach him again, we suppose he must be busy. Also according to his input data, we’d figure that you’re in the same company as him. We just wanted to know if you were interested in any of our services too. Check out the services in our website https://sparrowsms.com Thank you for reading! If I missed any important point, please comment below.
Another year done and dusted! Looking back at 2075: it was a huge and amazing year here at Sparrow SMS. We upsurge our fantastic team to provide more value to our customers. We were purchased by the Bangladesh Ride Sharing partner, Pathao, Department of Transportation Management (DoTM) and many BFI’s and Government agencies. 2076 looks to be even bigger, better and more exciting! We are planning for loads of new and thrilling projects in the pipeline for the year. We are eager to upgrade our tools, features, and services all to improve business communication experience. With the continuous growth in mobile penetration rate in Nepal, industry experts are saying that ‘This is the year of Mobile’. Businesses are investing more capital in mobile marketing to reach more customers and enhance the user’s experience. Many businesses and leaders are also talking around customer experience and the ways to improve them, which seems to be the hot topic of 2076. Integrating SMS service with client servicing can help in support handling, delivery updates, appointment, reminders and other communications. This will not only improve the value of support but boost amazing customer experience. Bulk SMS service in Nepal is getting a huge upgrade and step forward in its capabilities with amazing open and response rates. So, this year is set to be another amazing and exciting year for SMS marketing and Sparrow SMS. We have the perfect team and support to help us build, develop and improve Sparrow SMS. Thank you for your custom in 2075 and we are all looking forward to working with you in 2076.