No matter how streamlined your product or service is, your customers will always have some queries about it. You have to prioritize those queries on the basis of its seriousness. As SMS is one of the fastest ways to answer customer queries, most adults consider that valuing their time is the best way to provide a good customer experience. Customers don’t like talking on the phone- but they do like texting. They want immediate and personalized replies to their queries as they are busy in their own routine. Here are five ways to help your customer support team to simplify your supports and follow-ups with customers. #1 Instant Support Replies If you are selling some products that require some installation work, you can expect a lot of incoming questions. The queries might be on setups and installation hassles. SMS works as the best solution to sustain a convenient and fast conversation. So, as soon as you sell your product, make it clear that customers can text your business for customer support. Customer support via bulk SMS can make it likely that they’ll follow through your instructions—and enjoy your product to the fullest. #2 Reduce Dilemmas with Troubleshooting Customers get frustrated if they have difficulty getting your service or product to work as expected. They too don’t like to get involved in tedious phone conversations and multiple holds to figure out where their product is going wrong. So, in order to eliminate this long and painful troubleshooting processes, text-based customer support line give them the good surprise of their lives. Business texting lessens the troubleshooting trouble and makes it a more streamlined and great experience. #3 Soothe Conflict Resolution When a conflict occurs, a quick response is absolutely essential. You should quickly respond to your client as soon as your customer text in their issue. But remember, texting can be tricky when dealing with a disappointed customer. You should select smart and convincing content to settle the calmness. But then again never give them fake consolation, this will further create a serious issue. #4 Regulate Responses Whether your support SMS content is on troubleshooting, resolving conflicts or any cases, it’s important to convey your brand tone in your message content. Texting with certain style guidelines is important. But in case if your customer issue is unique, responses cannot be completely uniform. Still, you can make sure that most of the messages your team sends out are similar in tone by creating template messages for common responses to customers. SMS templates can be easily personalized and ensure your team’s initial responses fast and on-brand. #5 Simplify Final Follow-ups The job of support officer does not only limit to successfully resolving an issue and winning a customer’s goodwill but still, there is plenty of opportunities to let your customers know that he or she is a valued. After you have resolved the issue, you can schedule a message to be sent later after few days. You can ask whether the product is running smoothly after the issue or if your customer is satisfied with the conflict resolution. Every business wants to have a great customer support team providing faster and most convenient service to their customers. To make the process easy and successful, talk to us about setting text SMS for your business today.
“How much will it cost?”- The question every business owners and marketers ask each SMS provider company. Cost is the main determining factor that directly affects the purchase of any products or services. In the presence of all giant free instant messenger platforms such as WhatsApp, Skype, Facebook Messenger, Snap chat and so on, one will wonder why you should pay for an instant messaging tool like SMS. Let’s make clearer why you should pay for SMS, rather than using a free instant messenger: Not everyone has an instant messenger app: You will first make sure your receiver has an instant messenger app installed in their cell phone handset. But there is no assurance that all the recipients that you send your message have the application installed. This results in an unknown delivery rate. You can’t be sure who received your text message and who didn’t. Everyone can receive SMS: SMS is a simple, easy and instant way to communicate your message. Sending text bulk SMS to your customers don’t require to install any sort of application. As the message box is primarily integrated in any kind of cellphone, every cellphone is capable of receiving a text message. Through Bulk SMS, you can instantly send a text message to your customers in seconds. It does not require any installation or authorization from customers end. Greater Reach: You can be assured that every single valid mobile number on your contact list will be able to receive your message with 98% of response rate. So, you can create great content and leave the rest to your SMS. The best part is even the recipients that do not have the latest cellphone handset will successfully receive your message. Investing a few amounts for a message is worth it. If you also want to increase your ROI, click HERE and experience the power of bulk SMS!
All the people working in a sales force or inside sales of any organization must be familiar will one omniscient problem, Dead Leads. Yes, it is a huge dusty pile of prospects that remains on our CRM. There might be various reasons behind failing in converting clients. Some reasons are like, the prospect not initiating in making contact with the salespeople in the first place, a sales representative failing to engage them, lack of humaneness in communication and other sister reasons. According to research by Act-On, 80% of the dead leads can be converted by nurturing leads and through creative and intellectual efforts. Here are some of the tips we use at Sparrow SMS that can help you grab your dead leads too. Pin the Pain Point Dive straight to the problem, fragment it and throw light over it to find the points that pain them. The very first time when a prospective customer land onto the sales force, you should make sure not to make the meeting product-centric. Instead, you can have an enlightening conversation regarding your product or services and how it can benefit their business. This will open up space with your customers and not let them clog in the CRM dead list making you able to identify and pin the pain point. Hawk-eye the Graphs they Plot Scan through all the existing dead leads list and filter out the quality leads to whom you can reach out first. You can now reach them through their social media posts, blogs, company website, and others and make yourself up-to-date with prospective lead’s company activities. Every activities and event is a chance for us to reach them. You can trigger their every event like a new branch opening, sales offers, change in location, management notices, etc. You can engage them with a mail with a congratulatory note, following with the question regarding if they are in need of any of the services. This would make them feel that they are held important and also may convert into a seller. Close with Closure-giving Content Every business wants to boost their sales volume but they are not ready to adopt a new marketing channel until they confirm that works. They want to check if any of the similar businesses are using it and what benefits they are getting. Now that you know the pain point of the prospect, you can prepare a crisping and engaging content for each prospect depending on their needs. You can explain how one has tried to resolve the problems using your product. Sell them the experience rather than the product itself. Dose in Humor Once in a While You can sprinkle some humor to add more color in the online conversations. This pays a lot in re-engaging a customer. Here’s the template… Hey Tina, It’s been long I haven’t heard back from you and that tells me one of three things: You’ve already chosen a different for this, and if that’s the case please let me know so I can stop bothering you. You’re still interested but haven’t had the time to get back to me yet. You’ve fallen and can’t get up. Please let me know which one it is because I’m starting to worry… Thanks in advance and looking forward to hearing from you. This approach is proven to have a 50% response rate. Simply Make Them Feel Warm With the help of Google analytics, social media posts, blog posts, and other channels, the Salesforce team can collect the data and send them relevant Bulk Text SMS. You can use different striking phrases and lines to re-engage cold deals. Here are some examples: We’ve missed you! ? We’re still waiting for you to respond Hello, is anyone there? Say something, I’m giving up on you Their name! Deals only for you Tell about Something New If you have any new features or update coming up, you can simply post blogs, send newsletters and emails promoting your features and updates. This will give you a reason to reach out to failed leads. You can ask them if they need your new features and updates or you can simply explain what it is and how it can help their company to improve business communication. This is the most effective way to generate organic leads from dead ones. Find a Different Route In the corporate market, it is always preferred to reach one or more party to sign the deal off. So, you can influence the work colleague or senior authorities of the cold lead with an email or text message. Here’s an example for the same Hey, This is Niraj here, We have had made contact with Hari once about our Bulk SMS services, but then we couldn’t reach him again, we suppose he must be busy. Also according to his input data, we’d figure that you’re in the same company as him. We just wanted to know if you were interested in any of our services too. Check out the services in our website https://sparrowsms.com Thank you for reading! If I missed any important point, please comment below.
Another year done and dusted! Looking back at 2075: it was a huge and amazing year here at Sparrow SMS. We upsurge our fantastic team to provide more value to our customers. We were purchased by the Bangladesh Ride Sharing partner, Pathao, Department of Transportation Management (DoTM) and many BFI’s and Government agencies. 2076 looks to be even bigger, better and more exciting! We are planning for loads of new and thrilling projects in the pipeline for the year. We are eager to upgrade our tools, features, and services all to improve business communication experience. With the continuous growth in mobile penetration rate in Nepal, industry experts are saying that ‘This is the year of Mobile’. Businesses are investing more capital in mobile marketing to reach more customers and enhance the user’s experience. Many businesses and leaders are also talking around customer experience and the ways to improve them, which seems to be the hot topic of 2076. Integrating SMS service with client servicing can help in support handling, delivery updates, appointment, reminders and other communications. This will not only improve the value of support but boost amazing customer experience. Bulk SMS service in Nepal is getting a huge upgrade and step forward in its capabilities with amazing open and response rates. So, this year is set to be another amazing and exciting year for SMS marketing and Sparrow SMS. We have the perfect team and support to help us build, develop and improve Sparrow SMS. Thank you for your custom in 2075 and we are all looking forward to working with you in 2076.